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Testimonials, Ratings & Reviews of The Best Locksmith Company
Customer reviews are one of the best ways, and sometimes the only way, to find out about local locksmiths in New York. As a result, we encourage our customers to submit honest reviews on platforms like Google Business Profiles and Yelp about our reliable locksmith services. Thousands of customers have trusted us to fix their lock problems. In addition, you may learn from their review how we helped them with door lock repair, lock installation, access control, and various security systems.
We strive to provide the best locksmith services. Our customer satisfaction is very important as well as their safety. That is why we offer the best security solutions at affordable prices.
Google Reviews
Broadway Locksmith and Doors Inc.
Tony Kim
9/06/2023 – Google
I own a dry cleaners on UES . I broke the key inside the lock as I was turning. Neighbor… read moreI own a dry cleaners on UES . I broke the key inside the lock as I was turning. Neighbor business owners were trying to help however it made it worse by playing around with it. I give lots of credits for helping. I ended up calling the locksmith and found Mike. I honestly thought I had to change the whole lock system because of degree of damage that’s been done. Mike immediately knew what has to be changed and not to be changed. Price therefore was resonable considered being in upper east. He was clean, courteous and professional. I would recommend Mike to you all. read less
Leann Otho
7/20/2023 – Google
The staff was incredibly impolite.
gulizar yasar
7/20/2023 – Google
Lack of acknowledge and experience
Huseyin yaşar
7/20/2023 – Google
Lack of acknowledge and experience
Eren Yaşar
7/20/2023 – Google
Lack of acknowledge and experience
Rhianna Cayla
7/18/2023 – Google
Uncooperative faculty, service is unreliable
Patrick Stone
6/27/2023 – Google
I called Broadway, they broke my door and charged me $750 Now the lock is not working and they are… read moreI called Broadway, they broke my door and charged me $750 Now the lock is not working and they are not pick up my calls. Never AGAIN read less
Audrey Rudd
6/20/2023 – Google
My experience with Broadway Locksmith and Doors Inc. was nothing short of a nightmare. From the moment I contacted them,… read moreMy experience with Broadway Locksmith and Doors Inc. was nothing short of a nightmare. From the moment I contacted them, their customer service was extremely poor. It took multiple attempts to get someone on the phone, and when I finally did, they were rude and unhelpful. I needed a locksmith to help me regain access to my apartment after locking myself out, and I expected a prompt response given the urgency of the situation. However, Broadway Locksmith and Doors Inc. kept me waiting for hours without any updates. When the locksmith finally arrived, he seemed unprofessional and lacked the necessary tools to handle the job efficiently. To make matters worse, I was shocked when I received the bill. They had added a number of hidden fees that were not discussed or mentioned upfront. It felt like they were trying to take advantage of my desperate situation. I raised my concerns with their customer service, but they were dismissive and unapologetic. I strongly advise against using Broadway Locksmith and Doors Inc. Their terrible customer service, unprofessionalism, and unethical practices make them a company to steer clear of. There are plenty of other locksmith services in the area that offer better service and value for your money. read less
Nolan Allen
6/20/2023 – Google
I recently hired Broadway Locksmith and Doors Inc. to install new locks on my home, and I have to say… read moreI recently hired Broadway Locksmith and Doors Inc. to install new locks on my home, and I have to say that I am extremely disappointed with their service. First of all, they were late for the appointment, keeping me waiting for over an hour without any notification. When the locksmith finally arrived, he seemed disinterested and rushed through the job without paying attention to detail. To make matters worse, the quality of their workmanship was subpar. The new locks they installed were misaligned and didn’t function properly. I had to call them back to fix the issue, and even then, the problem wasn’t completely resolved. I ended up having to hire another locksmith to redo the work properly. On top of their poor work, their pricing was exorbitant. I felt like I was being overcharged for the subpar service I received. Overall, I would not recommend Broadway Locksmith and Doors Inc. Their lack of professionalism, shoddy workmanship, and high prices make them a company to avoid. read less
Yelp Reviews
Broadway Locksmith and Doors Inc.
Baird L.
8/18/2022 – Yelp
I called on a Friday evening and Mike came within the hour, replacing a mailbox lock and key for the… read moreI called on a Friday evening and Mike came within the hour, replacing a mailbox lock and key for the exact price he quoted me, which was about half as expensive as my building management quoted me for a different locksmith.
Mike was friendly, very responsive via text, and showed up exactly when he said he would.
If you need locksmith services, I think the prices here are about as low as you'll find in the Brooklyn/NYC area. read less
Mike was friendly, very responsive via text, and showed up exactly when he said he would.
If you need locksmith services, I think the prices here are about as low as you'll find in the Brooklyn/NYC area. read less
Aysha S.
8/05/2020 – Yelp
My door lock has been damaged and was very frustrating to fix… Thanks to Mike and his amazing service he… read moreMy door lock has been damaged and was very frustrating to fix… Thanks to Mike and his amazing service he was able to get my door lock fix in no time. He was both very efficient and was very nice. Thank you so much Mike !! read less
Jess L.
7/19/2020 – Yelp
Didn't get his name unfortunately! But he was quick and professional highly recommended! I called him and he said he… read moreDidn't get his name unfortunately! But he was quick and professional highly recommended! I called him and he said he would come for an estimate but I asked if I could send pictures instead. He was fine with that. After reviewing the pictures he told me what the problem was and how he would fix it and gave me an estimate. Then he was here (bushwick) in 40 minutes. Fixed the lock in under 30. It was the most hassle free experience I've had in a long time! Quick and efficient and on the same day all under 2hours! read less
Diane R.
7/14/2019 – Yelp
My apartment door lock broke and I needed a locksmith. I found Broadway Locksmith/Mike based on his excellent reviews. After… read moreMy apartment door lock broke and I needed a locksmith. I found Broadway Locksmith/Mike based on his excellent reviews. After calling Broadway Locksmith he arrived within 20 minutes. Mike fixed my lock in a short amount of time and then made sure I tested the lock and was happy with it. I am very pleased with his work and would not hesitate to call him again in the future. Being locked out of your apartment is stressful; skip the stress and call Mike! read less
Savannah D.
5/16/2019 – Yelp
Mike was extremely fast and accommodating. He did a wonderful job replacing my locks and was at least 100+ less… read moreMike was extremely fast and accommodating. He did a wonderful job replacing my locks and was at least 100+ less than anyone else in the area especially with late hours! read less
Michael V.
3/24/2019 – Yelp
Arrived on time and helped us when we were locked out. Less expensive than other local locksmiths by $20+. Would… read moreArrived on time and helped us when we were locked out. Less expensive than other local locksmiths by $20+. Would highly recommend. read less
Mikayla J.
3/08/2019 – Yelp
Mike was extremely patient and very helpful and came literally within 30-40 mins of calling .
I definitely recommend going with… read moreMike was extremely patient and very helpful and came literally within 30-40 mins of calling .
I definitely recommend going with Mike @ Broadway Locksmith trustworthy & efficient !!!
will use for future needs and will recommend to friends & family
Thanks Again Mike /Broadway Locksmith read less
I definitely recommend going with… read moreMike was extremely patient and very helpful and came literally within 30-40 mins of calling .
I definitely recommend going with Mike @ Broadway Locksmith trustworthy & efficient !!!
will use for future needs and will recommend to friends & family
Thanks Again Mike /Broadway Locksmith read less
Amelia H.
12/26/2018 – Yelp
Mykhalio is an absolute lifesaver! When I locked myself out of my airbnb at 2am, he responded to my messages… read moreMykhalio is an absolute lifesaver! When I locked myself out of my airbnb at 2am, he responded to my messages immediately, showed up exactly when he said he would, and charged me exactly what he quoted me. He was able to get me in without causing any damage (a huge relief) and he was so kind to me and my dog who was very anxious on the other side of the door. I'm so grateful and would absolutely recommend to anyone! 🙂 read less
Robert M.
12/10/2018 – Yelp
Fast, patient and professional – came within 20 minutes as promised. $125 to unlock a standard cylinder and tried to… read moreFast, patient and professional – came within 20 minutes as promised. $125 to unlock a standard cylinder and tried to fix another issue with the lock on top of that. read less